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FAQs

What payment methods do you accept?

We accept payments via credit and debit cards and also PayPal. Hurrah! Our site is fully secure. We also use Stripe  - a powerful and trusted payment handler to make sure your card details are kept safe at all times. All of our prices are in Pounds Sterling.

I’ve changed my mind! Can I change my order?

Unfortunately, once the order is processing, it's not possible to make any changes but please let us know if you'd like us to cancel the full order.

I made a mistake on my shipping address! Can I change it?

Provided your order hasn’t yet shipped, that should be fine. Please contact us on hello@splendette.com with the correct address.

How long will my delivery take?

We’ll always aim to send your order within 48 hours of receiving it but, if we’re away at a show or something similar, there may be a slight delay. As we send all items 1st class signed for, you should receive your item in less than 5 working days. If you haven’t received your order within 2 weeks, please let us know.