Orders and Payment
Payments can be made through the website by credit or debit card and we also accept PayPal. Once the order is confirmed, we cannot cancel the payment and we cannot process sales over the phone.
Unfortunately, once an order is processing, we can't add or swap anything. We would need to cancel the whole order so you could then re-order as desired. If you'd like us to cancel an order, please drop us a mail.
Once you’ve purchased your items you’ll receive a confirmation email from splendette.com which will include your order number. Please keep this safe, just in case you need it in the future. We send everything Royal Mail 1st Class signed for so if there are any problems, we can help you as best we can. If your item hasn’t reached you within 2 weeks, please drop us a line and we’ll do our best to help.
Before returning anything, please send us an email, on email@example.com with some details on the reason for return and please get in touch within 5 days of receiving your parcel. Unworn items with their packaging intact can be returned within 14 days for a full refund or exchange. We can’t offer refunds on any postage. Unfortunately, earrings cannot be returned for hygiene reasons.
We do our very best to ensure that your Splendette items are of the best quality but if you do encounter any issues, please contact us on firstname.lastname@example.org and so we can figure out the best thing to do for you. We are more than happy to replace or refund faulty items. We can’t offer refunds on any postage but are more than happy to do so on goods. We can’t take any responsibility for any returned items lost in the post so please send them recorded delivery. We’ll issue refunds as soon as possible and you’ll receive a confirmation email when it’s done. We will, of course, do our best to issue your refund on the day we receive the returned goods but please allow up to 10 working days for the funds to reach you as bank processing times will vary.
We charge different rates for international shipping, depending on your location. We cannot pay import or customs duty on returned items from outside the EU. Please clearly mark these as a return to avoid these charges and ensure the speedy passage of the goods to our premises.
Splendette reserves the right to cancel an order any time up to delivery. Orders are only accepted upon delivery of the goods.