We’ll always try to give you the best value for money on postage and will do our very best to get your item to you safely.
We aim to ship orders within 2 working days of ordering but it may be longer during busy periods so please do bear with us!
Please note: Selecting the Royal Mail 24 or 48 service does not guarantee 24 or 48 hour delivery, this is purely selecting the shipping service. If your order is urgent, please select the correct shipping rate then drop us a mail at hello@splendette.com so we know to prioritise shipping for you. Orders placed before 1pm can be shipped that day.
We ship orders from Monday to Friday, 9am to 2:30pm.
If an item on your order is out of stock, we'll always try and email you to discuss a replacement but at busy times, we may need to just refund the missing item without offering a swap, sorry!
Standard delivery costs are:
UK
-
Royal Mail 24 £4.50- free shipping on orders over £40. Please note, no tracking is available on this service, only proof of delivery.
- Royal Mail 48 £3.50- free shipping on orders over £40. Please note, no tracking is available on this service, only proof of delivery.
EU
-
Royal Mail Tracked and Signed £9.95- free shipping on orders over £70. Please check exchange rates to ensure you're spending over this threshold.
- DHL European Shipping £20 on all orders.
Rest of World
- Royal Mail Tracked and Signed (where available) £10.95- free shipping on orders over £90. Please check exchange rates to ensure you're spending over this threshold.
- DHL Rest of World Shipping £30 on all orders.
If you have any special mailing requests, please get in touch via our contact page but please ensure you contact us prior to ordering.
EU orders below €150 are now handled with IOSS which means we will collect VAT at checkout and orders should no longer be subject to customs processing fees.
EU orders over €150 will be subject to VAT payments and customs fees at the border.
Any EU orders returned to us as unclaimed will have the goods refunded but shipping will not be refunded.
Other international buyers are responsible for any duty fees incurred.
We cannot combine shipping on two separate orders but we can add items to an existing order.
Returns
While we hope you’re overjoyed with your Splendette purchases, we also understand that life ain’t perfect.
Before returning anything, please send us an email on hello@splendette.com with some details on the reason for return, just so we’re expecting your parcel and know how best to help you. Please get in touch within 5 days of receiving your parcel.
Unworn items with their packaging intact can be returned within 14 days for a full refund or exchange. We cannot cover the postage cost of returning items. Unfortunately, earrings cannot be returned for hygiene reasons. Returned earrings will be disposed of and not refunded.
Refunds and exchanges are processed weekly, every Friday afternoon.
Any exchange items will be sent by us, free of charge.
Cancellations
We hope you don’t ever need to cancel your order but we get that things change so we’re happy to cancel any order, if needed. We can do this provided you haven’t yet received your ‘Order Complete’ email as this mail means your order has already shipped.
If you do need to cancel your order after payment, please drop us an email on hello@splendette.com as soon as you can, and we’ll be more than happy to reverse your payment. If your order has already shipped, I’m afraid we’ll need to treat it as a regular refund.
Faulty Items
We do our very best to ensure that your Splendette items are of the best quality but if you do encounter any issues, please contact us on hello@splendette.com and so we can figure out the best thing to do for you. We are more than happy to replace or refund faulty items.
We can’t offer refunds on any postage but are more than happy to do so on goods.
